Customer Care

Welcome to Bambino Land! We are here to making your shopping experience as fun and easy as possible. Please contact us regarding questions with your order or a specific product. Have your order number handy and call us at (888) 415-5825 or e-mail service@bambinoland.com. Our business hours are from 9:00 am - 5:00 pm, Central Time, Monday thru Friday and we will happily respond to messages left during non-business hours.

Payment Options
We accept Visa, MasterCard and Discover. Sorry, we do not accept personal checks, money orders, or CODs.

Coupon Codes
If you have a coupon code or e-mail gift certificate, please enter it in the appropriate box upon checkout. Please note that only one coupon code can be applied to each order. Discount coupons are applied to only non-sale items.

Sales Tax
We are required by law to charge a 6.5% sales tax on certain items purchased and shipped within the state of Minnesota.

• Shipping costs are calculated based on your total order amount before sales tax and promotional credits are applied. 6.5% sales tax will be charged on certain items shipped within the state of Minnesota.
• We ship via USPS and UPS within the continental United States. Orders to be delivered to P.O. Boxes and APO/FPO addresses will be sent by U.S. Mail.
• We cannot send orders C.O.D.
• Certain oversize items require an additional shipping charge, as noted in the item description.
• Bambino Land reserves the right to change shipping charges without prior notification.
• "Free Shipping" offers apply to orders shipping to a USA address only.
  

International Shipping
For orders outside the U.S. (including Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands), please contact us to request a shipping quote.

• Any customs fees and/or import duties incurred are the sole responsibility of the recipient. Bambino Land has no control over these charges nor can we predict what they may be.

Shipping Times
We do our best to ship your order within 24 hours of receiving it, but during the busy holiday season it may take up to five business days before your order leaves our facility. Deliveries normally take 7-10 business days once shipped. Expedited shipping (Next Day Air, 2nd Day Air) is also available on most items if you contact us by 12:00 pm CST on the day you place your order. Please contact us for rates.

Local Pick-Up

Local Store & Pick-Up

Winona area customers please call Jessica at 507-458-5151 for current store hours or to set up an appointment. Most items can be picked up at our retail store or warehouse. Larger items, such as cribs, do not qualify for free local pick up — please call with for more information.

Please Note: You must be LOCAL in order to avoid shipping charges. When checking out please select "Customer Pick-Up," then fill in all the information on the check out page, including the "Deliver To" info.

Returns & Exchanges
We want you to be 100% happy with your purchase. If for any reason you are not satisfied we will gladly issue a refund, minus a 10% re-stocking fee.

• All items must be returned to us within 21 days from receipt of purchase.
• All returns must be in unused/unwashed condition with the original tags still attached.
• Regular-priced items can be exchanged for a different size (if available) or returned for credit to the original form of payment.
• Sale items can be exchanged for a different size (if available) or a store credit will be issued to apply toward a future purchase.
• Clearance items are final sale and may not be returned or exchanged.
• Shipping and handling fees are non-refundable. Orders shipped with free shipping will have our standard shipping and handling fees subtracted from your purchase credit.

How to make a return or exchange

• Prior to sending merchandise in for a refund or exchange, you must obtain a return authorization number. Please e-mail Bambino Land customer service at service@bambinoland.com or call us at (888) 415-5825 to obtain an authorization code before returning your items. Items without an authorization code will not be refunded.
• We will provide you with the RAC and return shipping address.
• We strongly recommended that you insure the package and ship it back to us via UPS, FedEx, or similar traceable carrier. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for items received back in our warehouse.
• We will send you an email upon receipt of your package.
• Please note that returns and exchanges are typically processed within 3-5 days of the date we receive them, and you will receive an email notification informing you of the status of your return or exchange.

Questions?
Contact us if you still have questions regarding our policies.